e-encuesta is a web application for the quick and simple elaboration of surveys fitting your requirements .
e-encuesta provides you the necessary technology so that you can create surveys your way, distribute and analyze any type of survey, from the simplest to the most professional. The creation, management and analysis of surveys is done through Internet, this is why it is not necessary to install any software nor download any kind of program.

1. Register to obtain your user account of e-encuesta.
2. Design your survey from the start or use a predesigned template.
3. Launch your survey through a link in an Email or publish it in your web with a key or an iframe.
4. Check the results reports in real time.

- How long does it take to create and launch a survey?
With e-encuesta you can create and launch a simple survey in a few minutes.
If you use one of our templates it will just take you a few minutes to personalize it.
After the launch of the survey you will be able to check the responses in real time.

- I want to launch a survey but I do not have respondents
e-encuesta has an agreement with several companies that can provide respondents that better fit the required profile according to the social and demographic characteristics and other criteria. Contact us and we will help you to choose the sample that better suits you.

- e-encuesta works with response packs. What is this?
a response when a person responds your survey.
A balance of 1000 responses allows you to have a survey of 1000 people, for one or more surveys, no matter the number of question that the survey/s may have.

- How to start using e-encuesta?

To use e-encuesta you must create a user account: Fill out the brief form and automatically access the Survey Manager. From this moment, every time you want to access the system enter your Email and password to sign in, located in the inferior right side of the web.

- I forgot my password

Press the link Forgot password? located in the header of the home page and within a few moments you will receive a new password via email. Edit, if you wish, the new password from My account section.

- Does my user account expire?

No, once you have created your user account it will be active unless you decide to unsubscribe. This option is available from My account section.

- How do I change my password and personal data?

1. Access your account with your Email and password.
2. Go to My account located in the header of the page an press Edit/ update my data.

- What are the technical requirements to use e-encuesta?

To use e-encuesta it is not necessary to download or install any software. The minimum requirement to create a survey are Firefox navigator 2.0 or more, Google Chrome or Internet Explorer 7.0 or more, all of them with cookies and Javascript enabled. Any person connected to Internet can respond the surveys created with e-encuesta.

- What are the Security and privacy policy?

e-encuesta strictly respects privacy and secrecy policy. E-encuesta does not use any of the gathered information in the surveys. Your password is encrypted and saved in a safe database. The emails contained in the delivery manager are encrypted and saved in the database so nobody can have access.

- For how long does e-encuesta save my accounts and results?

Surveys and their results are saved in e-encuesta servers during the purchased pack period of life (365 days). When this period expires the data is saved for 90 days more. Those users that enjoy the basic version have 120 days to collect the responses for free, the results are saved during 120 days.

e-encuesta billing is made per responses packs. What exactly is a response?

A response is produced when someone answers your survey.
Regardless of how many questions your survey has, or the number of questions that the respondent has answered, a response consisting of a survey with at least one question answered, that is, if your survey has 10 questions and a person answers only one of the questions and another person answers all the questions, you will have collected two answers, one for each respondent.

If I have a balance of 1.000 responses, …How many surveys can I do?

A balance of 1.000 responses allows you to collect 1.000 surveys. This means that you can survey a total of 1.000 persons. Your balance value will depend on the pack you have purchased and that you can use for several surveys during 12 months from the date of purchase. In the previous example, you can create 2 surveys for 500 people, 1 survey for 1.000 people or 10 surveys for 100 people. Any combination is possible. The number of questions of your survey is irrelevant to calculate the responses.

- How do I start using e-encuesta?

To use e-encuesta you must create an user account: Fill out a brief form and automatically access the Survey Manager. From that moment every time you want to access the system enter your Email and password in the users signing in area located in the inferior right section.

- How to create a survey?

1. "survey Manager" Section
2. Press "New Survey" (a) create from the start or (b) customize a template. Press "next" and ...
3. "Survey Creation" Page, from here you can:
     * Add pages: Organize the survey by page
     * Add question: 17 types, also image, video and sound.
     * Customize format: Color, font, background and Logos.
     * Add filters in pages and questions
* Customize format: Color, font, background and Logos.

- How to collect responses?

1- Go to "survey Manager" section
2. Open the survey: Press the circular icon open/close below the column.
3. Press "options" to set up the survey (some options are only available for the professional or premium versions).
4. Press "Launch"
5. Choose the response collection methods (Email, Web, etc).
6. Star collecting responses.

- How to change the survey's format?

There are some predefined formats that you can select but you can also create one of your own by pressing "Add" located at the right of the format dropdow menu in the Survey creation section. You can choose the size, color and background color.

- How to I add a logo?

Go to survey creation and add your logo by pressing Add logo located on the title bar of the survey.

- Is it possible to create a survey in another language?

Yes, you can create your survey in any language. Just remember to translate the text of the following and previous link of the survey. Add the title of the survey or press "Title" located in the Survey Creation window.

- Some tips for your questions' wording:

Questions must be concise, clear and easy to understand. Even better if they are brief and with a logic order.
Remember:
- A good survey must include no more than the required questions
- A good question wording does not influence the answer.

- How do I insert images on the survey?

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- How do I insert sound and/or video to the survey?

1. Go to Survey Creation
2. Press Add question
3. Select one of these display questions:

- My survey is launched with an error. How do it fix it?

1. Close the survey to edit it (press in the column open / close of the survey manager).
2. Enter your corrections: question text, window division, titles, etc. However we suggest not to edit the answer options because you will loose all the information saved to the date.
3. Reopen the survey

To make it easier for you we provide you several survey templates. Templates are made in general terms and designed by the e-encuesta team to be used as a base. Their content and format are very easy to edit in order to better suit your specific requirements. When creating a new survey select the correct template to create a copy in your private zone of surveys.

E-encuesta surveys have a format by default and some predefined formats. If you want to create of your own press add a format located in the Survey Creation window. From there you can choose the font type, color and size and the background colors.

Go to Survey Creation window and add a logo pressing Add logo located on the survey title bar.

- What is a skip page filter? What is it for?

SKIP PAGE FILTERS allows you to take the respondents throughout the survey to those questions related to the previous given answers (skip page filters). For example: To the question "Have you ever bough through internet?" if you want to make a question to those people who have bough online, not valid for the other kind of respondent, you will apply a skip page filter in each question so that only those who have bough through internet pass to the page containing specific questions for them. This allows the other respondents to go on with the other pages of the survey. Finally, to unite both types of respondents, use the skip page filters of the page.

- What are show/hide filters?

SHOW/HIDE FILTER activate a hidden question according to the answer of the previous question on the same page. For example: to the question "What is your level of satisfaction for this service? If you are interest to know why your clients are not satisfied, add a hidden question: "Why are you not satisfied?" that will appear on the same page after the answer of the respondent who was not satisfied.

Using e-encuesta you can apply filters to questions and to pages of the survey. Press Add filter to the question and / or page on the Survey Creation window.

- How to access the survey like the respondents?

1. Go to Survey Manager and pres the launch icon.
1. Go to Survey Manager and pres the launch icon.
2. Access the link of your survey pressing the option "Direct link".
3. Access the survey clicking the link and respond (you can also send this link to other people of your organization to test it).

- How to delete the testing responses?

Go to the survey manager and press empty (trash) to delete the collected responses to the date.

- How to send/publish a survey?

Press "launch" on the survey manager panel and select one of the following delivery options:
2. A link to send from your email:It is the fastest and simplest way of collecting responses. The system generates a link to the survey, copy the link and paste to an Email, send it to your respondents who will be taken the survey when pressing the link.
3. Create a contact list and send the survey through e-encuesta:Add your contact list and send Emails through e-encuesta. This system will allow you to know who has answered the survey.
3. Link for your Web page:The system generates a link to be easily integrated on your web page. When pressing the link your visitors will be taken to your survey.
4. Insert the survey on your Web:The system generates an iFrame that will show the survey on your Web page.
5. Direct link:Use this option to collect responses with PDAs, Newsletter, Free Wi-fi hotspots, Call Centers, ...…
You can also use simultaneously use these systems.

- Is it possible to track the people who respond?

Yes, using e-encuesta delivery manager (in "My contacts") as your delivery method you will know who has responded the survey and you will be able to send reminders to those persons who have not yet responded.

- I want to launch a survey but I do not have respondents.

e-encuesta has agreements with several companies that can provide respondents that better fit the required profile according to the social and demographic characteristics and other criteria. Contact us and we will help you to choose the sample that better suits you.

'- I have identified an error after launching the survey, How do I fix it?

1. Close the survey to edit it (press in the column open / close of the survey manager).
2. Enter your corrections: question text, window division, titles, etc. However we suggest not to edit the answer options because you will loose all the information saved to the date.
3. Reopen the survey (green cross folder = survey open to public) to receive responses. Remember that the first link is still valid.

- What is a contact list?

You will survey this list of persons. You must create or copy your contact lists from My contacts section. This allows you to follow those people who have responded your survey and send reminders to those people who have not yet responded.

- How to create a contact list?

Press My contacts on the superior bar to access your delivery private zone. Press New List to create a new list of contacts and name it. Add the contact data pressing the icon Add contacts and select the method of inserting the data to the system. During this procedure you can press the help icons to obtain detailed information. Remember the Email of the contact is mandatory.

- How many contact list is it possible to create?

No limit. Remember that each contact list can be related to one or more surveys, this way it is not necessary to duplicate the list if you want to send more than one survey to the same contacts.

- How to send your survey to a contact list?

Select Create my contact lists and send the survey through e-encuesta. Select Launch on your Survey Manager or press "send" icon on the delivery of the private zone menu. Both take you to the message edition window that goes together with the survey. You must select the survey and customize the message. From this window you can also test the delivery. The system will send you a similar email and the access link for the survey preview.

- How to track the status of the people who have answered?

Press the Sent Messages icon of your contact list and press View to access the tracking panel. This panel has several tabs for your contacts according to their status (responded, no response, responding).

From the tracking panel access the tab of those contacts you want to send a reminder.

- How many reminders is it possible to send to the same list?

No limit of reminders. For every reminder you send a new delivery will appear on your tracking panel. We recommend that between the date you sent the survey and the first reminder there must pass at least 7 days, which is long enough for your respondents to access the survey. The mass mailing of reminders can sometimes overwhelm the respondent, so it is recommended a single reminder.

- How to edit your contacts' data?

Click on the name of the list, press "Edit" to access the contact form to edit the data. Press save. Remember that if you modify the Email data from a contact to whom you have already sent a survey it is the same as if the contact had been deleted from the list and thus will be able to respond the survey but his data will not be related to the answers in the results.

The contact will be able to respond the survey but the data will not be related to the answers of the survey on the detailed results report and neither will be possible to send reminders or follow this person's responses.

- What happens after deleting a contact list to whom a survey was already sent?

You will keep receiving responses but the data of your contacts will not be related to their answers in the detailed results report. You will never loose the survey responses.

- Is it possible to add contact to an existing list?

Yes, but remember that if you have already sent a survey to this list, the contacts added after the delivery will not receive the survey and therefore, you will not be able to follow their responses. You can send the survey by email to theses new contacts so they can respond it. Select Create link to send to the respondent from my email on the Launch menu of your Survey Manager.

- How to kwon how many persons have responded your survey?

The report column of the survey Manager panel reveals the number of responses for each survey in real time. If you click on the number of responses under the column you will see opened responses (or available responses on the results report) and closed responses (to be paid). Remember that 1 answer = 1 survey with at least one question answered.

- How to print the Results reports?

Press the survey report icon (Survey Manager), press "Create results report", press print. If you want to print surveys one by one go to result report and press "Detailed results", from there you will access the surveys individually. Print.

- What are the result filters for?

Filters allow you to see the Results reports of those respondents who selected certain answers for one or more questions. Using these filters allows you to observe behavior patterns for a deeper analysis of the survey results.

- How to download the results of your survey?

You access surveys´ results in real time from the Survey Manager (press "reports" icon). You can download the results in a CSV file (Excel, SPSS and other statistic programs). Go to the Reports icon in the Survey Manager press "Download report" on the right. Remember that it is a specific feature for professional and premium versions.